Refund & Returns Policy

Return & Refund Policy

We hope that you'll love everything you ordered from https://afriprepper.co.za

But if you are not satisfied, you are welcome to return or exchange it by contacting us within 30 days from the delivered date.

If you want to return an item or exchange an item, please contact us and simply provide your Order Number and state the reason for wanting to return or exchange. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

You can also request a refund from your customer account section within our store by using this link:

Customer account login

Note: We aren't able to accept returns or exchanges unless they have been authorized by our Customer Service team info@afriprepper.co.za. We do not accept returned items that were sent back directly without notifying us first.

Order Cancellation

  1. For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
  2. We cannot accept an order cancellation request if the orders have already been shipped. Please contact us to process a return after receiving the package.
  3. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email or phone to so that we can assist)

Return/Exchange Process

  1. Items can be returned or exchanged within 30 days from the delivered date. Note that after the 30 day period you can still avail of the warranty or guarantee specific to the product.
  2. Return shipping fees are at the customer's own expense unless the product is being returned because it is defective, in which case we will cover the cost of the return shipping. Note that this does not apply to size exchanges if you have not correctly identified the size of the item needed.
  3. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us)

Note: All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at info@afriprepper.co.za

For further inquiries:

If you have any further questions, please contact our customer services at: https://afriprepper.co.za/

Warehouse B, Plot 75, Road 7, Wheatlands, Randfontein, Gauteng, 1759

Phone: +27655048642